We must maintain a passion to serve the customer. Without the customer,
Wolff Bros.Supply, Inc. will no longer exist. We will give the customer premium service at competitive prices.

 

TAKE RESPONSIBILITY

It is every employee's responsibility to serve the customer. When a customer contacts you with a problem, take the responsibility to make sure the problem is resolved.

ACCOUNTABILITY

Never overpromise and underperform. Be certain to follow through on promises you make to the customer. The sales employees must know and understand the internal schedules when making commitments to the customer.

ACCURACY

Do it right the first time. Everyone's job at Wolff Bros Supply, Inc. is important. Take your job seriously. Take pride in what you do and do it right.

In order to compete in today's marketplace, Wolff Bros.Supply, Inc. must be a safe, high quality, low cost producer. The cost of receiving, storing, shipping, and processing orders and credits has to be done as economically as possible.

SAFETY

The safety and health of our employees is our first concern. Everyone must strive for a
safe, healthy and injury-free workplace. Employees, as a condition of employment, need to make their own safety and the safety of their co-workers a priority. All safety incidents or concerns must be reported immediately to Management so corrective action can be taken.

PRODUCTIVITY

We must have high productivity from each employee. This can be accomplished by:
• Training employees on proper procedure so that
transactions can flow through smoothly.
• The proper use of technology and other tools to
allow employees to be more productive.
• The maintenance of a good work environment.

TEAM WORK

All of the employees need to work together as a team. Together there is no limit as to what we can accomplish. A cooperative spirit among individuals is essential to an
efficient operation of our business. We all need each other.

EMPOWERMENT

We all need to be part of the solution. Managers need to listen to the employees and include them in the decision-making process. Employees need to speak out if they have ideas or suggestions on how we can improve.