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Sales Policy

Wolff Bros. Supply, Inc. is a wholesale distributor that sells quality products to informed, qualified customers.
Please contact a salesperson to apply for an account.

Credit Terms

As a convenience to firms with acceptable credit ratings, Wolff Bros. Supply, Inc. offers the following credit terms:
Unless otherwise stated, payment terms are NET 30 days. The billing period runs from the FIRST day of the month to the LAST day of the same month. If offered on the invoice, a cash discount may be taken if payment is received on or before the 15th of the following month. A service charge of 2% per month (24% per annum) will be invoiced on all past due invoices. All non-credit sales must be paid at the time the order is received or in advance. No orders will be shipped unless payment procedures have been arranged.

Taxes

All local, state and federal taxes of any nature will be added to prices unless an exemption certificate has been furnished.

Returns and Allowances

All Types of Returns:

If it is necessary for the purchaser to return material, purchaser must obtain our permission before making any return. As we accept only material originally purchased from Wolff Bros. Supply, Inc., purchase invoice must accompany the return. Returns are subject to a minimum 15% restocking charge, unless the return is due to an error on the part of Wolff Bros. Supply, Inc. or defective product within manufacturer's warranty. (If the invoice cannot be supplied by the customer, but can be obtained by Wolff Bros., the return will be subject to a minimum 15% restocking charge.

Stock Material Returns:

All returned goods must be in like new condition in original packaging and must be returned within ninety (90) days of original purchase date in order to qualify for credit. Discontinued, deleted, or items tagged to be discontinued are non-returnable.

Special Order Material Returns:

Special order (non-stock) merchandise cannot be returned without prior approval by Wolff Bros. Supply, Inc. and the vendor. Some special order items are not returnable. If the return is approved, in addition to the previous conditions for stock returns, special orders are subject to the following additional charges and conditions--all transportation, handling, vendor restocking costs.

Defective Material Returns:

Credit for defective material will be issued subject to terms and limitations of the manufacturer's warranty policies. If upon return or inspection of the alleged defective material by the vendor or vendor's representative, the material is found not to be within warranty, the material will be back charged to the purchaser.

Cut lengths of pipe, cable, and fabricated items are not returnable.

Special Orders

Orders for special (non-stock) merchandise cannot be cancelled without prior approval by Wolff Bros. Supply, Inc. and the vendor.
In the event that special order material can be cancelled, the purchaser will be subject to any transportation, handling, and vendor cancellation charges incurred. A deposit may be required on orders for non-stock material.

Delivery

Delivery of merchandise is contingent upon manufacturer's ability to meet promised delivery date. All orders are accepted subject to strikes, accidents, and events beyond our control. Wolff Bros. Supply, Inc. shall not be liable to customers for any incidental or consequential damage by reason of its inability to fill or deliver purchaser's orders.

Warranties

All merchandise sold by us is subject solely to the manufacturer's warranty (if any) covering cost of repair or replacement. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND SELLER EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
In no event will Wolff Bros. Supply, Inc. be liable to Buyer for any incidental or consequential damages as a result of any breach of warranty or for more than the purchase price of the products sold hereunder.

Limits of Liability

Seller's liability for claims of any kind for any loss or damage arising out of, connected with or resulting from this contract or from the performance or breach hereof, or from the manufacture, sale, delivery, resale or use of any products furnished hereunder shall in no case exceed (a) in the case of defective goods, the difference in value on the contract date of delivery between the goods specified and the goods actually delivered, and (b) in the case of late or non-delivery, the difference between the contract price of the goods and their market value on the contract delivery date.
In no event shall Buyer be entitled to claim or recover incidental or consequential damages including but not limited to commercial loss resulting from defective goods, delay or non-delivery, and loss of profit on contemplated use or loss of profit of any description.

Shipping Claims

Any claims for shipping damages, discrepancies or shortages must be made in writing within three (3) working days from receipt of material. Claim on direct ship items must be made with the carrier that delivered the material.

Prices

All prices are F.O.B. from point of shipment, unless otherwise stated, and prices are subject to change without prior notice.

Change of Address and Authorized Agents

Please notify Wolff Bros. Supply, Inc. promptly and in writing of any changes in address or authorized agents. Wolff Bros. Supply, Inc. will not be held liable for customer's failure to notify us of such changes.

Changes of Terms and Conditions of Sale

Wolff Bros. Supply, Inc. reserves the right to change these terms and conditions of sale at any time. Any additional or different terms and conditions submitted with Purchaser's purchase order or other documents are hereby rejected unless expressly consented to in writing. Merchandise prices and specifications are subject to change without notice. We reserve the right to correct descriptive, typographic or photographic errors at any time.
These Terms and Conditions of Sale shall be construed and interpreted in accordance with the laws of the State of Ohio, and all disputes arising hereunder shall be subject to the jurisdiction of the Court of Common Pleas of Medina County, Ohio. Purchaser is responsible to reimburse Wolff Bros. for any taxes assessed due to invalid exemption certificates
Phone: 1-888-OK-WOLFF
Hours of operation & receiving hours vary by location.
Refer to our Locations menu for Branch specific hours.
Closed Major Holidays
Showroom By Appointment Only!
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Wolff Bros. Supply Inc. reserves the right to substitute like products.

Product information is subject to manufacturer rolling changes and/or typographical errors.
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