www.wolffbros.com
Customer Services
Our vast inventory, experienced sales force, and focus on service have allowed us to meet customer demand for over 50 years. Our branches and delivery system form a network of well-stocked warehouses, allow us to rapidly restock and have your items available where and when you need them. With over 400 employees, 13 supply locations, and 4 design centers, our company will continue to grow and invest in assets to promote the ultimate success of our valued customers. Our team of qualified experts is ready to help make your job easier, faster, and more efficient by providing the service and attention you deserve.
Personal Support
- Our customer support and product specialists offer a wealth of industry knowledge
- Return & warranty assistance
- Line of credit after application and approval
- Quotes and special-order availability
- Contact us today at 888-OK-WOLFF
Handling of Material
- We help reduce delays, minimize costs and maximize completion of orders by:
- Storage of material to be delivered to you at a specified date and time
- Buy now, ship later
Convenience
- Pick-up lockers:
- Manual (available in Cleveland, Elyria and Medina locations)
- 24/7 automated pick-up lockers (Akron)
Visit HERE for more details - 24/7 Emergency Water Heater Program (Akron):
- By staging key inventory in a dedicated storage location to support quick, reliable access when you need it, Wolff can help improve service to your customers with 24/7 access to critical products, faster response on emergency jobs and reduced downtime. Learn more HERE.
- E-billing
Material Management
Tired of material shortages, over-ordering, and misplaced supplies? Take control from the field or the office. Our material management software integrations help you place orders, track progress, and keep projects moving without delay - saving you time and reducing costs:
- We partner with construction trade software companies like Trimble, Kojo, and Remarcable to offer inventory management designed to automate your operations with speed and accuracy. This software replaces manual spreadsheets, phone calls, sticky notes and paper records with a system built to track building supplies and create jobsite efficiency
Automated Replenishment
Looking for fewer stockouts, less excess inventory, reduced admin work and better warehouse space management? Let's work together to design an integrated, customizable inventory solution for your company. Reach out to your Wolff sales rep to start creating a workflow integration listed below or discuss other possible solutions:
- Bar Code Scanning: Optimize your warehouse with targeted, automation data entry that helps reduce manual tracking errors, increases traceability, and speeds up operations.
- Vendor Managed Inventory (VMI): Keep the right materials stocked at the right levels. This solution will reduce shortages, excess inventory, and jobsite downtime - reliable supply without the hassle of managing it.
Tool Rental
- Select line of tooling that can be rented on a daily, weekly, or monthly basis.
- Save time and labor by renting drain snakes, cable pullers, conduit benders and more.
- To access our rental program, fill out our rental agreement form HERE, and email it to credit@wolffbros.com.
Wolff Pro Perks
- Did you know we have a loyalty program? Wolff Pro Perks officially launched in April 2023 as a way to give back to our customers. Members earn 1/2 point for every dollar spent towards Wolff Bros. Supply products. This program offers a wide array of products to redeem with your points such as apparel, electronics, appliances, travel, and more!
Prokeep
- Did you know you can save time by texting requests to your branch?
- Customers can request things such as inventory checks, price checks, delivery updates, technical advice, warranty checks, and more!
- For more information, you can sign up HERE and create a Prokeep account today.