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Common Questions


How do I Search for Products?

The "Search Products " box at the top of the page can be used to search for item numbers or keywords.

How do I Filter a Product List

A product list can be filtered using the options on the left sidebar of a product list page.

Available filters include options for brands, attributes, branch stock, as well as more specific options such as new products and clearance.

Filters are persistant between sessions, so don't forget to clear them!

More info

Search returns no / limited results

If any filters are active, search will apply within those filters, so make sure filters are cleared if you want to search all products.

Try using different combinations of keywords. More keywords will result in more specific results.

Try using in instead of " for product sizes.

How do I view my order history?

Navigate to My Orders from the account dropdown, and then select the order history type from the left sidebar.

You can find specific orders using the various filter options on the sidebar.

How do I add a previous order to the cart?

There is an add to cart button in the top right of the My Orders order detail page.

Note: When adding an order / quote to the cart, there are some items that will be omitted:

  • Pricing will update to the current pricing.
  • Special order items, rental items, promo items, and obsolete items will not carry over to a cart.
  • If a restricted item was once allowed but is not now, it will NOT carry over.
    (i.e. an old AMS dealer who is no longer a dealer cannot repeat a previous order with that restricted item on it.)
    Non-Restricted items from that order will still carry but not the restricted item itself.
  • You will see deposits drop off the initial cart but they will automatically add back on when proceeding with the checkout process.
  • If an item appears more than once on a previous order, it will combine it into a single line item and adjust the quantity accordingly.
  • Order/Item notes/names will carry over from a previous order and may need to be reviewed before submitting the new order.
  • You can add items to one of these reorders or conversions once the conversion is made as well as a reorder/conversion can be added to an existing cart that has items in it already.
    You can also reorder/convert more than one historical order/quote at once if needed.
How do I quickly add a list of products to a cart?

When looking at a cart or a saved list, there is an input box for quickly adding products by item number.

On mobile, this box is at the bottom of the screen, and also allows you to scan barcodes.

Product Limitations

Some products have certain limitations that prevent them from being added to a list or cart.


Rental
Wolff Bros. Supply has a selection of specialized tools and equipment for rent. To ensure availability, please contact your sales representative to make arrangements.

Stock Limited
Due to the current imbalance of supply and demand in the U.S., Wolff Bros. Supply has limited the purchase quantity for certain items. Please contact your sales representative to place orders for these items.

Restricted
Items may be restricted for various reasons:
  • American Standard (general)
    Only authorized dealers are able to purchase American Standard products. For information on becoming a dealer, please contact your sales representative or speak with a local branch manager.
  • American Standard (specific items)
    American Standard requires dealers to complete a certification course in order to purchase certain products. Please contact your sales representative for more information on these products and available certification courses. (Also check our "Training and Events" tab.)
  • Refrigerant
    The EPA requires a license to purchase refrigerants and select products containing refrigerants. Wolff Bros. Supply must obtain a copy of this license in order to approve the sale of these items to your account. Please contact your sales representative to submit the form and copy of your license for approval. Wolff Bros. Supply also offers testing for the EPA license/certification. Please contact your sales representative for details.
  • Wardflex
    Wardflex requires completion of a certification course in order to purchase their products. Please contact your sales representative for information on upcoming certification classes. (Also check our "Training and Events" tab.)

Clearance
Clearance items are "while supplies last" either because the manufacturer has discontinued the item or Wolff Bros. Supply will no longer carry it.
What are the WolffNet hours of operation?

WolffNet is unavailable from 12:00 am to 1:00 am.

Problems with page layout

Sometimes the page can display incorrectly, most of the time this can be fixed by forcing a full page reload.


On Windows, hit Ctrl + F5

On Mac, hit Command + Shift + R


On Mobile, you will have to clear your browser cache / cookies.

Product Filtering


The sidebar of the products page contains various filters that allow you to narrow down a list of products. The available filters are context sensitive, and will change based on products in the current category or search results.

The filters are grouped within dropdowns, which have a search bar for finding specific filters.

Categories

Allows you to view and navigate categories.

Shop By

This is a collection of filters for various product states:

  • New Products: Products that were recently added to the site, with options for within the last 7 days or last 30 days
  • Clearance: Products that are currently on clearance
  • 360° image: Some products have a 360° image, this filter will list them
  • Rental: Products that are part of the rental program
  • My Part Number: Lists products to which you have assigned your own part number
  • My Top 150: Lists products you have frequently purchased
In Stock at

Only shows products that are currently in stock at the selected branches.

Brands

Only show products from the selected brands.

Attributes

Only show products with the selected attribute values.
The available attributes you can filter by are based on the current category or search results. This filter is only available when viewing a product category or search results.

Barcode Scanning


On the saved list and cart pages, you are able to quickly add items by entering their item number or barcode.

When browsing the site on mobile, you are able to use your smart phone's camera to scan barcodes directly into a saved list or cart.

Basic Operation

To begin scanning, press the barcode icon to the right of the text box at the bottom of your screen. This will open a camera feed that will detect barcodes in front of it.

When a barcode is detected, the camera will close, and if the item is recognized it will be added to the list.

After an item is added, you are able to alter its quantity by editing the quantity field in the list. You can also delete items by tapping on the red X button.

Note: items default to their appropriate quantities (length, box, etc). Please pay attention to quantities to ensure you're ordering the amount you need.

Troubleshooting
Permissions

When you first open the scanner, your popup box will ask for permission to use your phone's camera.

On Android, you can select to remember your selection when granting permission.

On iOS 13 and above, you can grant the page permission by clicking the "aA" icon in the upper left corner, selecting "Website Settings", and setting the Camera option to "Allow".


Lighting

The scanner does not work as well in low light conditions, and can either fail to locate barcodes, or misread codes.

The scanner will attempt to turn on your phones flashlight when scanning, but unfortunately this functionality only works in Google Chrome on Android.


Scanner Inaccuracy

Other factors that can impact scanner accuracy:

  • Damaged barcodes
  • Dirty / faded barcodes
  • Reflective / shiny coverings, such as transparent tape, especially if the tape has wrinkles or folds


Compatibility

There are many different barcode formats, and while we have tried to support the most common ones, we are unable to support all of them.


Account Questions


How do I apply for an account at Wolff Bros. Supply, Inc.?

Navigate to the registration page, and fill out the Wolff Bros. Supply Account form for the account type that best applies to you.

Alternatively, you can fill out the pdf form, print it, sign it, and fax it to our Accounts Receivable Department 330.722.4236.

I already have an account at Wolff Bros. Supply, Inc. How do I sign up for WolffNet?

Navigate to the registration page, and fill out the Wolff Bros. Supply Web Account form using your Wolff Bros. Supply Account Number.

How do I create additional WolffNet users for my company?

Navigate to "My Account" from the Account dropdown menu. Follow the prompts to create additional accounts.

What if I've forgotten my password?

On the Login screen, enter your email address and click "Forgot your password?".

You will be redirected to the change password portal, and You will receive an email with a temporary passcode.

Enter the passcode into the password portal, and then follow the prompts to create a new password.

You can also start this process when logged out, by going to the home page and by clicking "Reset Password".

How do I change my WolffNet password?

Navigate to "My Account" from the Account dropdown menu, then select "Change Password".

Follow the prompts to change your password.

Payment Portal


Along with a new account page, Wolff Bros. Supply now also offers a convenient way to view and pay your Bills online through our eInvoice Payment Portal, powered by BillTrust.


Watch our video guide for a quick overview of how to use the new portal, and the functionality it provides.


Video Guide:


Links:

Billtrust FAQ

Clearing Cookies


As we are rolling out new updates for WolffNet, you may come across unexpected functionality. Wolff Bros. Supply recommends clearing your cache and cookies. Please follow these directions to clear your cache and cookies on either your desktop or mobile browser.

Before you begin

What are cookies and cache?

Cookies: Cookies often track information like how frequently the user visits, what are the times of visits, what banners have been clicked on, what buttons were clicked, user preferences, items in shopping cart, etc. This allows the site to present you with information customized to fit your needs.

Cache: A web cache system stores copies of documents passing through it; subsequent requests may be satisfied from the cache if certain conditions are met. A web cache system can refer either to an appliance, or to a software. For example, when you open websites with large pictures and videos, it might take some time to load the website. The web browser stores the site contents like the images, videos, audio etc. on your computer so that the next time you load the same website, it will load faster.

Warning: Clearing your web browser's cache and cookies may remove data such as: saved passwords, address bar predictions, and shopping cart contents, etc.

Clearing Cookies / Google Chrome



Step 1: At the top right, click More More Then select the Settings option

Step 2: On the left side panel, select Privacy and security

Step 3: Select Site Settings

Step 4: Under Permissions, select Cookies and site data

Step 5: Select See All Cookies and Site Data

Step 6: In the search box, enter 'wolffbros'

Step 7: Select remove all shown or the trash can next to the results shown


Clearing Cookies / Firefox



Step 1: On the top right corner open the menu then select Options

Step 2: On the left panel click Privacy & Security

Step 3: In the Cookies and Site Data section, click Manage Data

Step 4: Inside the search box enter 'WolffBros'

Step 5: Click Remove All Shown

Step 6: Click Save Changes


Clearing Cookies / Internet Explorer



Warning: Internet Explorer doesn't give their users the ability to erase specific cookies. By following the steps below you will be erasing all cookies that are being stored. This means, all stored passwords will have to be re-entered.

Step 1: Click the gear icon on the top right corner and select Internet Options

Step 2: The Internet Options dialog box will display. In the Browsing History section select the Delete button

Step 3: Check the Cookies and Website Data checkbox only then select Delete


Clearing Cookies / Safari



Step 1: Click on Safari at the top right corner of your screen

Step 2: A menu will dropdown, select Preferences...

Step 3: A dialog box will display. Select the Privacy button then the Manage Website Data... button

Step 4: Another box will display. Enter 'wolffbros' in the text box

Step 5: wolffbros.com should display in the list. Click on it to highlight it then select the Remove button

Step 6: After Remove is selected, there shouldn't be anything left in your list. Click Done


Clearing Cookies / iOS Safari



Step 1: Go to Settings

Step 2: Scroll down until you see Safari

Step 3: Select Advanced

Step 4: Select Website Data

Step 5: In the search bar, enter 'wolffbros'

Step 6: Select Edit at the bottom

Step 7: A red minus button will appear - select the button

Step 8: A delete button will now appear - select delete then done


Clearing Cookies / iOS Google Chrome



Warning: The Google Chrome app doesn't give their users the ability to erase specific cookies. By following the steps below you will be erasing all cookies that are being stored. This means, all stored passwords will have to be re-entered.

Step 1: At the bottom of the Google Chrome browser, select the menu

Step 2: An options menu will display, select Settings

Step 3: Select Privacy

Step 4: Select Clear Browsing Data

Step 5: Only check Cookies, Site Data then select Clear Browsing Data


Clearing Cookies / Android



Step 1: Go to Settings on your android device and select Apps

Step 2: Scroll down to the browser you use and click on it

Step 3: Select Storage

Step 4: On the bottom of your screen, select Manage Storage

Step 5: Select Manage

Step 6: Look for wolffbros.com and select it

Step 7: On the bottom of your screen select Clear & Reset