On the home page, click "Reset Password", enter your email, click I'm not a robot, and submit.

You will be redirected to a page that asks for a passcode. Check your inbox for an email with the passcode, and enter it here.
Be sure to check your spam folder if you don't see it in your inbox.

After entering the passcode, you will be prompted to set the password for your account.

If you have difficulty accessing your account, you can email our web support at
webhelp@wolffbros.com

The "Search Products " box at the top of the page can be used to search for item numbers or keywords.

If you have navigated to a category, it will search within that category first. You can click the "Clear Category" button to expand the search to the entire catalog

A product list can be filtered using the options on the left sidebar of a product list page.

Available filters include options for brands, attributes, branch stock, as well as more specific options such as new products and clearance.

Filters are persistant between sessions, so don't forget to clear them!

More info

If any filters are active, search will apply within those filters, so make sure filters are cleared if you want to search all products.

Try using different combinations of keywords. More keywords will result in more specific results.

Try using in instead of " for product sizes.

Navigate to My Orders from the account dropdown, and then select the order history type from the left sidebar.

You can find specific orders using the various filter options on the sidebar.

There is an add to cart button in the top right of the My Orders order detail page.

Note: When adding an order / quote to the cart, there are some items that will be omitted:

• Pricing will update to the current pricing.
• Special order items, rental items, promo items, and obsolete items will not carry over to a cart.
• If a restricted item was once allowed but is not now, it will NOT carry over.
  (i.e. an old AMS dealer who is no longer a dealer cannot repeat a previous order with that restricted item on it.)
  Non-Restricted items from that order will still carry but not the restricted item itself.
• You will see deposits drop off the initial cart but they will automatically add back on when proceeding with the checkout process.
• If an item appears more than once on a previous order, it will combine it into a single line item and adjust the quantity accordingly.
• Order/Item notes/names will carry over from a previous order and may need to be reviewed before submitting the new order.
• You can add items to one of these reorders or conversions once the conversion is made as well as a reorder/conversion can be added to an existing cart that has items in it already.
  You can also reorder/convert more than one historical order/quote at once if needed.

When looking at a cart or a saved list, there is an input box for quickly adding products by item number.

On mobile, this box is at the bottom of the screen, and also allows you to scan barcodes.

Some products have certain limitations that prevent them from being added to a list or cart.

wolffbros.com is unavailable from 12:00 am to 1:00 am.

Sometimes the page can display incorrectly, most of the time this can be fixed by forcing a full page reload.

On Windows, hit Ctrl + F5

On Mac, hit Command + Shift + R

On Mobile, you will have to clear your browser cache / cookies.

Navigate to the registration page, and fill out the Wolff Bros. Supply Account form for the account type that best applies to you.

Alternatively, you can fill out the pdf form, print it, sign it, and fax it to our Accounts Receivable Department 330.722.4236.

Navigate to the registration page, and fill out the Wolff Bros. Supply Web Account form using your Wolff Bros. Supply Account Number.

Navigate to "My Account" from the Account dropdown menu.

Click on "Account Users" in the sidebar

Web Account Users
Web account users are additional website logins for your company that can view your account info and place web orders for your company, depending on the user settings.

To create a new web account user, click the "New" button in the account users section, and fill out the form.
Once saved, the account will be ready to use immediately.

In Person Authorized Buyers / Company Contacts
Authorized buyers or company contacts are the contacts associated with your company that have permission to place or pick up orders in person at any of our branches.

To create a new authorized buyer, Click the "Add / Modify Contacts" Button, and fill out the form.
Once submitted, the requested changes will be reviewed and verified before being updated.

Invoices are handled by our third party partner, Billtrust.
You can access the Billtrust payment portal from the "My Account" page, by clicking "Invoices".
If you have access, you will be able to click the "Payment Portal" button to access Billtrust.

Only one can be registered to use the portal. To change the registered user, please contact your salesrep.

On the Login screen, enter your email address and click "Forgot your password?".

You will be redirected to the change password portal, and You will receive an email with a temporary passcode.

Enter the passcode into the password portal, and then follow the prompts to create a new password.

You can also start this process when logged out, by going to the home page and by clicking "Reset Password".

Navigate to "My Account" from the Account dropdown menu, then select "Change Password".

From here, the process is the same as when you use the "Forgot your Password" process