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Privacy Policy


What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • Note: If at any time you would like to unsubscribe from receiving future promotional emails, please call our Marketing Dept. at 330.725.3451 ext. 10366.
How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, etc.) will not be kept on file for more than 30 days.

Do we use cookies?

Yes - Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 03/26/2010

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Wolff Bros. Supply, Inc.
c/o IT Department
6078 Wolff Rd.
Medina, OH 44256
USA
mis@wolffbros.com

Federal Transparency in Coverage Rule

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
No Surprises Act Legislation (medmutual.com)

Sales Policy


Survey Results

Wolff Bros. Supply, Inc. is a wholesale distributor that sells quality products to informed, qualified customers.
Please contact a salesperson to apply for an account.

Credit Terms

As a convenience to firms with acceptable credit ratings, Wolff Bros. Supply, Inc. offers the following credit terms:
Unless otherwise stated, payment terms are NET 30 days. The billing period runs from the FIRST day of the month to the LAST day of the same month. If offered on the invoice, a cash discount may be taken if payment is received on or before the 15th of the following month. A service charge of 2% per month (24% per annum) will be invoiced on all past due invoices. All non-credit sales must be paid at the time the order is received or in advance. No orders will be shipped unless payment procedures have been arranged.

Taxes

All local, state and federal taxes of any nature will be added to prices unless an exemption certificate has been furnished.

Returns and Allowances

If it is necessary for the purchaser to return material, purchaser must obtain our permission before making any return. As we accept only material originally purchased from Wolff Bros. Supply, Inc., purchase invoice must accompany the return. Returns are subject to a minimum 15% restocking charge, unless the return is due to an error on the part of Wolff Bros. Supply, Inc. or defective product within manufacturer's warranty. (If the invoice cannot be supplied by the customer, but can be obtained by Wolff Bros., the return will be subject to a minimum 15% restocking charge.

All types of returns

If it is necessary for the purchaser to return material, purchaser must obtain our permission before making any return. As we accept only material originally purchased from Wolff Bros. Supply, Inc., purchase invoice must accompany the return. Returns are subject to a minimum 15% restocking charge, unless the return is due to an error on the part of Wolff Bros. Supply, Inc. or defective product within manufacturer's warranty. (If the invoice cannot be supplied by the customer, but can be obtained by Wolff Bros., the return will be subject to a minimum 15% restocking charge.

Stock Material Returns

All returned goods must be in like new condition in original packaging and must be returned within ninety (90) days of original purchase date in order to qualify for credit. Discontinued, deleted, or items tagged to be discontinued are non-returnable.

Special Order Material Returns

Special order (non-stock) merchandise cannot be returned without prior approval by Wolff Bros. Supply, Inc. and the vendor. Some special order items are not returnable. If the return is approved, in addition to the previous conditions for stock returns, special orders are subject to the following additional charges and conditions--all transportation, handling, vendor restocking costs.

Defective Material Returns

Credit for defective material will be issued subject to terms and limitations of the manufacturer's warranty policies. If upon return or inspection of the alleged defective material by the vendor or vendor's representative, the material is found not to be within warranty, the material will be back charged to the purchaser.

Cut lengths of pipe, cable, and fabricated items are not returnable.

Special Orders

Orders for special (non-stock) merchandise cannot be cancelled without prior approval by Wolff Bros. Supply, Inc. and the vendor.
In the event that special order material can be cancelled, the purchaser will be subject to any transportation, handling, and vendor cancellation charges incurred. A deposit may be required on orders for non-stock material

Delivery

Delivery of merchandise is contingent upon manufacturer's ability to meet promised delivery date. All orders are accepted subject to strikes, accidents, and events beyond our control. Wolff Bros. Supply, Inc. shall not be liable to customers for any incidental or consequential damage by reason of its inability to fill or deliver purchaser's orders.

Warranties

All merchandise sold by us is subject solely to the manufacturer's warranty (if any) covering cost of repair or replacement. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND SELLER EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. In no event will Wolff Bros. Supply, Inc. be liable to Buyer for any incidental or consequential damages as a result of any breach of warranty or for more than the purchase price of the products sold hereunder.

Shipping Claims

Any claims for shipping damages, discrepancies or shortages must be made in writing within three (3) working days from receipt of material. Claim on direct ship items must be made with the carrier that delivered the material.

Prices

All prices are F.O.B. from point of shipment, unless otherwise stated, and prices are subject to change without prior notice.

Changes of Address and Authorized Agents

Please notify Wolff Bros. Supply, Inc. promptly and in writing of any changes in address or authorized agents. Wolff Bros. Supply, Inc. will not be held liable for customer's failure to notify us of such changes.

Changes of Terms and Conditions of Sale

Wolff Bros. Supply, Inc. reserves the right to change these terms and conditions of sale at any time. Any additional or different terms and conditions submitted with Purchaser's purchase order or other documents are hereby rejected unless expressly consented to in writing. Merchandise prices and specifications are subject to change without notice. We reserve the right to correct descriptive, typographic or photographic errors at any time.These Terms and Conditions of Sale shall be construed and interpreted in accordance with the laws of the State of Ohio, and all disputes arising hereunder shall be subject to the jurisdiction of the Court of Common Pleas of Medina County, Ohio. Purchaser is responsible to reimburse Wolff Bros. for any taxes assessed due to invalid exemption certificates

Promotion Guidelines and Official Rules


General Rules

General Rules govern all promotions conducted by Wolff Bros. Supply.

All promotions are open to residents of the State of Ohio age 18 and older only.

Promotions are valid only during the dates indicated.

By participating in a promotion or accepting any prize, entrants and winners accept and agree to the Official Rules of each promotion as defined below.

Cooper Lighting Blackstone Promotion

Promotion valid October 5-December 31, 2022

Terms and Conditions


Agreement

Wolff Bros. Supply, Inc. and its customers making use of the WolffNet™ service are bound by the terms of this agreement.

Wolff Bros. Supply, Inc. provides the WolffNet™ service to qualifying customers as a form of self-service shopping. All work done through the WolffNet ™ service is subject to the rules and agreements governing transactions between Wolff Bros. Supply, Inc. and its customers.

This agreement is an addition to existing agreements between Wolff Bros. Supply, Inc. and the undersigned customer. It does not alter or supersede any existing agreement. The WolffNet™ service is an online computer access service provided through an internet connection linking the Wolff Bros. Supply, Inc. computer system and a computer system maintained by the customer. Wolff Bros. Supply, Inc. will provide the computer hardware and software necessary on its side of the connection to carry out the service. It is solely the customer's responsibility to provide the computer hardware and software and user skills necessary on its side of the connection. The customer assumes responsibility for all fees and liabilities billed to them by their internet service provider and their computer hardware, software and services providers.

The customer may assign a person or persons of their choosing to work on the WolffNet™ service and may set up additional login IDs. The customer is responsible for any work done on the Wolff Bros. Supply, Inc. computer system by persons using the customer's login IDs, whether or not the customer specifically authorized the person to use the customer's login IDs and/or to do the work on the WolffNet™ service. This includes but is not limited to orders placed and picking documents produced.

The customer is given a password to provide security for their initial login ID and must assign passwords to any additional login IDs they create. It is the responsibility of the customer to safeguard the passwords and to change them periodically as needed to maintain security. The customer is given means to change the passwords.

Wolff Bros. Supply, Inc. reserves the right to amend the terms of agreement at any time, and will notify customers of changes before they take affect.

Customers may discontinue the WolffNet™ service at any time by notifying Wolff Bros. Supply, Inc. in writing. Service will be considered discontinued when the customer's login IDs are removed from the system. All work done until that point using the customer's login IDs will remain the responsibility of the customer.

Wolff Bros. Supply, Inc. may discontinue providing service to a customer at any time by removing the customer's login IDs from the system and notifying the customer of the action. All work done using the customer's login IDs will remain the responsibility of the customer.

Wolff Bros. Supply, Inc. reserves the right to establish and modify eligibility requirements that the customer must meet in order to use the WolffNet™ service. Wolff Bros. Supply, Inc. reserves the right to suspend service to a customer for an indefinite period without discontinuing the service if the customer fails to meet or maintain the eligibility requirements. If service is suspended, Wolff Bros. Supply, Inc. will prevent access by the customer to the service. The customer remains responsible for all work done prior to and following the suspension of service.

Access to the WolffNet™ service will be provided during hours the Wolff Bros. Supply, Inc. computer system is available for general use. Wolff Bros. Supply, Inc. will provide prior notice that the system will not be available during normal hours, whenever possible. Wolff Bros. Supply, Inc. reserves the right to shut down the system for maintenance purposes whenever circumstances require it, with or without prior notification.

The customer agrees that Wolff Bros. is not obligated to accept, ship or release any order entered through the WolffNet™ service and that entry of an order is not a guarantee of availability of a particular item. The customer understands that due to agreements between Wolff Bros. and certain manufacturers the sale or delivery of items from certain branches may be restricted and/or subject to "will call" pickup only. Customer whose accounts are on hold, credit hold or whose order exceeds authorized credit will have orders processed under Wolff Bros. standard terms and conditions of credit and entry of orders into the WolffNet™ service shall not constitute a waiver of those terms and conditions.

By transmitting a request for a WolffNet™ e-account, the customer hereby acknowledges receipt of and agrees to the WolffNet™ terms of agreement.

Returns Policy
  • No materials are to be returned without our permission.
  • Cut lengths of pipe, cable, and fabricated items are not returnable.
  • Special order returns also require manufacturer approval.
  • All returned items except defectives must be in like-new condition and packaged as originally received.
  • Returnable items must be returned within 90 days of invoice date.
  • Returns are subject to a Wolff Bros. Supply minimum 25% restocking fee that may be reduced to 15% if invoice accompanies the return. All special order returns are subject to additional manufacturer restocking fees plus return freight and handling costs.
  • For defective material, no allowances will be made beyond the manufacturers warranty. Claims for damages, shortages or shipping discrepancies must be made within 10 working days of the invoice date.
  • Installer is responsible for verifying that material being installed is correct for the application.
Shipping Policy

$15 will be added to delivery orders less than $500 and deliveries of $500 and over will be no charge. U.P.S. and special freight charges will also be invoiced to the customer.